Refund and Returns Policy

At Case Therapy Zone, we strive to provide our customers with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward refunds and returns process. Please review the following policy to understand our procedures and requirements.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

1. Contact Us: You must contact Case Therapy Zone within 3 business days of receiving your order to request a refund. You can reach out to us using the contact form.
2. Return Authorization: We will provide you with a return authorization and instructions, including our return address, to initiate the return process. Please do not send your item(s) back to us without this authorization.
3. Return with Tracking: You must send the item(s) back to us using a track-able shipping method. We recommend using a shipping service that provides tracking information and proof of delivery. You are responsible for the return shipping costs and must provide us with a valid tracking number.
4. Item Condition: The item(s) must be returned in the same condition as received, with all original packaging and tags intact. Items that show signs of use, damage, or alteration may not be eligible for a refund.
5. Timely Return: The returned item(s) must be received by us within 30 days from the date of your refund request. Returns received after this period may not be accepted.

Refund Process

Once we receive your returned item(s) and confirm that they meet the eligibility criteria mentioned above, we will process your refund as follows:

1. Verification: We will verify the item(s) and ensure they are in acceptable condition for a refund.
2. Refund Approval: Upon successful verification, we will approve your refund.
3. Refund Issuance: We will initiate the refund to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to be reflected in your account, as this may vary depending on your financial institution.

Non-Refundable Items

Some items may not be eligible for a refund. These include:

• Customized or personalized items.
• Items that do not meet our return eligibility criteria.
• Items returned without prior authorization.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately with photographic proof. We will arrange for a replacement or refund, and you may not be required to return the damaged or incorrect item, depending on the situation. Note that we will not accept damages if you do not contact us on the same date you received the shipment.

Contact Us

If you have any questions or wish to initiate a refund or return, please contact us with your order number. We are here to assist you and ensure your satisfaction.

Policy Changes

We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for shopping with Case Therapy Zone. We appreciate your trust in us, and we are committed to providing you with a positive shopping experience.